Privacy and Patients Rights

At Anova Health Care System, we are committed to providing compassionate, high-quality care while upholding the highest standards of privacy, dignity, and respect. Whether you or your loved one is receiving home health care, hospice services, palliative care, or non-medical in-home assistance, you have important rights as a patient.

1. Your Privacy Matters

   To ensure the best care experience, we encourage patients and families to:

   • Provide accurate and complete health information.

   • Access to Your Records

     You have the right to access and request a copy of your medical records.

   • Communicate any changes in health status or concerns about care.

   • Follow the agreed-upon care plan to the best of your ability.

   • Treat our staff with respect and courtesy.

2. Your Responsibilities

   To ensure the best care experience, we encourage patients and families to:

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   • Provide accurate and complete health information.
   • Communicate any changes in health status or concerns about care.
   • Follow the agreed-upon care plan to the best of your ability.
   • Treat our staff with respect and courtesy.

3. Your Rights as a Patient

   • We recognize that each patient is unique, and we respect your rights to make informed decisions about your care. As our patient, you have the right to:

   • Respectful Treatment

     Receive care that is respectful of your personal values, cultural background, and preferences.

   • Participation in Care

     Be actively involved in developing your care plan and make decisions about your treatment options.

   • Informed Consent

     Receive complete information about your diagnosis, treatment, and prognosis in terms you can understand.Conduct analytics and internal research

   • Pain Management

     Receive effective pain and symptom management as part of your care plan.

   • Refusal of Treatment

     Refuse treatment and be informed of the medical consequences of such decisions.

   • Advance Directives

     Create and have your advance directives (such as living wills or healthcare powers of attorney) honored.

   • Freedom from Abuse and Neglect

     Be free from any form of abuse, neglect, or exploitation.

   • Complaints and Grievances

     Voice concerns or complaints about your care without fear of discrimination or retaliation.