• Home
  • For Current Patients & Families

For Current Patients & Families

Patient Portal Access

Anova has crafted a secure plafform, acting as a unified tool for facilities, patients, and relatives to access medical data and updates. This digital tool simplifies access to patient details for all authorized individuals.

For information on how to access, please e-mail us at info@anovahomehealth.com

On Call Criteria

At Anova Health Care System, we are committed to supporting our patients and families around the clock. While some services are best managed during normal business hours, urgent needs are addressed through our 24/7 on-call support. Please refer to the table below to understand what issues are handled during office hours vs. on-call after hours for each service line.

icon 1-888-266-8211

On-Call Criteria

Handled During Office Hours

Contact On-Call After-Hours

     

Home Health Care

  • Routine Care Coordination
  • Scheduling / Rescheduling Visits
  • Medication Refills
  • Billing Inquiries
  • Sudden Change in Health Condition
  • Urgent Need for Skilled Nursing Advice
  • Medication Issues Impacting Patient Safety
     

Hospice Care

  • Medication Refills
  • Messages for the Primary Nurse
  • Support from our Hospice Team
  • Questions about Hospice Aide Services
  • Lab or Bloodwork Results
  • Admission & Intake Coordination
  • Billing Inquiries
  • Severe or Unmanaged Pain
  • Breathing Difficulties
  • Agitation or Restlessness
  • Falls with Potential Injury
  • Urinary Concerns
  • Chest Pain
  • Uncontrolled Gastrointestinal Symptoms
  • High Fever
  • Uncontrolled Bleeding
  • Unresponsiveness
  • Catheter Issues
  • Hospitalization
  • Patient Death
     

Palliative Care

  • Routine Care Coordination
  • Scheduling / Rescheduling Visits
  • Medication Refills
  • Billing Inquiries
  • Sudden Change in Health Condition
  • Urgent Need for Skilled Nursing Advice
  • Medication Issues Impacting Patient Safety
     

In-Home Care

  • Scheduling/Rescheduling Caregivers
  • Billing Inquiries
  • Routine Care Concerns
  • Caregiver No-Show or Late Arrival
  • Client Safety Concerns (e.g. fall, confusion)
  • Time-sensitive Client Needs

Educational Resources

At Anova Health Care System, we believe informed patients and caregivers are empowered to make the best decisions for their health. Our educational resources are designed to support you with practical tools and knowledge you can rely on every day. Below are essential guides on Medication Management and Emergency Protocols to help you stay safe, prepared, and in control.

Honor a Life. Support a Future.

Would you like to make a donation in memory of a loved one? At Anova Health Care System, memorial donations are a meaningful way to honor someone’s legacy while supporting compassionate care for others in need.

Donate Now
Texture back bb
  • 1. Online

    Visit our secure donation portal at https://square.link/u/l8j8gdpt

  • 2. By Mail

    Please make checks payable to Anova Hospice Palliative Care Services Inc.

    Memo: In Memory of [Loved One’s Name]

    Mail to: Anova Hospice Palliative Care Services Inc.
    101 West Main Street, Suite 301, Carnegie, PA 15106

For questions on our donation process, please call us at 1-888-266-8211